From “Vulnerable Customers” to the new “Consumer Duty”: what does the FCA expect of payment and e-money institutions?

fscom’s Director Alison Donnelly is joined by a panel of experts for a robust discussion on how payment and e-money institutions can realistically meet the FCA’s expectations for Vulnerable Customers and the new Consumer Duty principle. 

Within this session, we will examine:
• The New Consumer Duty Proposals and Structure
• Vulnerable Customers Guidance
• The FCA’s expectations
• Practical steps to implement now in preparation for 30 April 2023

Who is this webinar for?
This lunchtime session will be of interest to payment and e-money institutions and registered account information service providers.

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Watch this on demand webinar on 'From Vulnerable Customers to the new Consumer Duty'  today!


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We are specialists in providing regulatory advisory services to a broad range of financial services institutions including payment services and e-money, retail banks, cryptocurrency, trading and broking and asset management firms.


How we help

We work across three core areas of regulatory compliance, financial crime and cyber security and provide a range of services including compliance advice, authorisations, audits, interim roles and compliance training.

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At fscom, we strive to offer excellent service in a professional and personable manner. We deliver this through our unrivalled understanding of financial services regulation and a strong emphasis on taking a commercial and innovative approach that puts our clients’ needs first.

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