From “Vulnerable Customers” to the new “Consumer Duty”: what does the FCA expect of payment and e-money institutions?

fscom’s Director Alison Donnelly is joined by a panel of experts for a robust discussion on how payment and e-money institutions can realistically meet the FCA’s expectations for Vulnerable Customers and the new Consumer Duty principle. 


Content:
Within this session, we will examine:
• The New Consumer Duty Proposals and Structure
• Vulnerable Customers Guidance
• The FCA’s expectations
• Practical steps to implement now in preparation for 30 April 2023

Who is this webinar for?
This lunchtime session will be of interest to payment and e-money institutions and registered account information service providers.

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Watch this on demand webinar on 'From Vulnerable Customers to the new Consumer Duty'  today!
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