'FCA Guidance: How To Treat Vulnerable Customers Fairly' Webinar

fscom’s Alison Donnelly and Dipesh Patel partnered with subject matter expert, Adrian Golifer of Create Solutions for this webinar where they discussed: 

- FCA’s draft guidance
- FCA’s expectations
- Identifying vulnerable customers
- Building a robust framework
- Practical steps to fulfilling the regulator’s expectations


Vulnerability continues to be an important part of the FCA's work. It is a key area of focus in the most recent FCA Business Plan with a commitment to publish guidance on their expectations for all firms to whom the Principles for Businesses apply. The draft guidance, which was consulted on in H2 of 2020, is expected to be finalised imminently, and, importantly, will come into effect immediately with no transitional arrangements.

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Watch this on demand webinar on 'FCA Guidance: How To Treat Vulnerable Consumers Fairly' today!


Who we help

We are specialists in providing regulatory advisory services to a broad range of financial services institutions including payment services and e-money, challenger banks, cryptocurrency, and investment firms.


How we help

We work across three core areas of regulatory compliance, financial crime and cyber security and provide a range of services including compliance advice, authorisations, audits, interim roles and compliance training.

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At fscom, we strive to offer excellent service in a professional and personable manner. We deliver this through our unrivalled understanding of financial services regulation and a strong emphasis on taking a commercial and innovative approach that puts our clients’ needs first.

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