Evidence good outcomes and meet Consumer Duty board reporting obligations with maturity.
Consumer Duty board report template.
Boards must receive clear, evidence-based reporting on customer outcomes to discharge their Consumer Duty obligations and demonstrate effective governance to the FCA.
A well-structured board report provides the detail needed to identify areas of poor or uncertain customer outcomes, challenge underlying root causes, and support timely remediation with clear actions and timelines. Without robust reporting, firms risk missing harm, failing to evidence that good outcomes are being delivered, and increasing the risk of facing regulatory scrutiny.
Our enhanced Consumer Duty board report template helps you evidence that good outcomes are being delivered, highlight areas for improvement, and provide boards with the clarity needed to support effective oversight and decision-making.
Structure your Consumer Duty board report to meet regulatory expectations.
The third cycle of Consumer Duty Board reports is approaching. Ensure your report demonstrates effective oversight and monitoring, evidences whether good customer outcomes are being delivered, and meets FCA expectations. Inside our enhanced template, you'll discover:
Executive summary framework
Clear executive summary guidance that helps you articulate overall customer outcomes, Consumer Duty position, and priority actions with reference to appropriate MI and evidence thresholds.
Governance and accountability
Structured sections covering governance arrangements, SMF accountability, and three lines of defence responsibilities aligned with FCA expectations.
Four outcomes monitoring
Comprehensive coverage of all four outcomes with RAG-rated metrics, testing frequency tables, and evidence requirements for customer support, understanding, price and value, and products and services.
Business strategy impact assessment
Guidance on assessing how Consumer Duty shapes your product strategy, target markets, pricing models, and distribution arrangements with clear examples.
Evidence of culture and embedding of Consumer Duty
Structured approach to demonstrating that customer interests are reflected in leadership, governance, decision-making, and day-to-day operations.
Latest FCA supervisory updates
Updated guidance reflecting evolving FCA supervisory expectations, including reduced emphasis on a single Consumer Duty champion and increased focus on collective board accountability.
MI limitations and enhancement plan
Ready-to-use tables for documenting MI limitations, enhancement plans, and remediation roadmaps with clear owners, timelines and status tracking.
Practical examples and benchmarking insights
Practical examples and good practice insights from fscom's experience delivering Consumer Duty compliance maturity assessments and benchmarking reviews across financial services firms.
Ready to strengthen your Consumer Duty board reporting?
Download our enhanced Consumer Duty board report template and evidence that good outcomes are being delivered to the Board with clarity and confidence. Built by former FCA regulators and compliance leaders with direct experience supporting firms through Consumer Duty implementation and supervisory reviews.
What does the Consumer Duty board report template cover?
The Consumer Duty board report template is a structured framework designed to help financial services firms evidence customer outcomes in a clear, regulator-ready format. It covers governance arrangements, the four Consumer Duty outcomes (customer support, customer understanding, price and value, products and services), business strategy impact, FCA interaction, culture and governance assessment, and MI limitations with enhancement plans.
How does this template help firms meet FCA reporting requirements?
The template helps firms meet FCA reporting requirements by providing pre-structured sections aligned with recent FCA supervisory communications and focus areas. It includes guidance on evidencing good outcomes with quality MI, demonstrating board-level oversight, and presenting clear remediation roadmaps with timelines. This ensures your report is comprehensive, detailed, and demonstrates genuine embedding of Consumer Duty principles.
Is this template relevant to my firm and regulatory obligations?
Yes. The template is designed for all UK financial services firms subject to Consumer Duty requirements - including manufacturers, distributors, and firms offering products and services to retail customers. It reflects current FCA expectations (including the February 2025 update removing the mandatory board champion requirement) and is informed by fscom's experience delivering Consumer Duty compliance maturity assessments across multiple sectors.
What specific sections and guidance are included in the template?
The template includes detailed tables for each of the four outcomes with test areas, key metrics, RAG ratings, and evidence requirements. It provides sections for executive summary, governance structures, three lines of defence responsibilities, detailed findings by testing frequency (ad hoc, quarterly, half-yearly, yearly), root cause analysis, and board recommendations with clear action owners and timelines.
Why should I trust fscom's Consumer Duty board report template?
fscom is a leading specialist consulting firm providing governance, risk and compliance solutions to financial services institutions in the UK and Europe. Our team includes former FCA regulators, senior compliance officers, and Consumer Duty specialists. The template is informed by our hands-on experience delivering Consumer Duty compliance maturity assessments, benchmarking reviews, and practical implementation support across the industry.
Can fscom provide additional support?
For tailored support completing your Consumer Duty board report, conducting compliance maturity assessments, or implementing Consumer Duty across your firm, contact us at info@fscom.co or call +44 (0) 28 9042 5451.
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Prepare board reports that clearly demonstrate whether good customer outcomes are being delivered.
fscom have significant expertise within Consumer Duty and if you would like to discuss your firm’s current approach or specifics with us, please get in touch.
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About this Consumer Duty board report template
fscom Compliance Maturity SpecialistsTM provide governance, risk, and compliance solutions to financial services institutions across the UK and Europe. Led by former regulators, compliance leaders, and Consumer Duty specialists, fscom brings deep regulatory understanding and practical implementation expertise to help firms meet evolving FCA expectations.
This enhanced Consumer Duty board report template is designed to help firms evidence customer outcomes in a clear, structured, and regulator-ready way. Informed by fscom's experience delivering Consumer Duty compliance maturity assessments and benchmarking reviews, the template reflects the direction of recent FCA supervisory communications and focuses on three critical objectives: evidencing governance that ensures good customer outcomes, providing detailed evidence of activity and outcomes in practice, and showcasing a clear roadmap with indicative timelines for improvement.